Refund Policy

Reimbursement Eligibility

Eligibility for refunds is determined on a case-by-case basis and is subject to the terms and conditions set forth in your Service Agreement. Customers may be eligible for a refund in the following circumstances:

Overpayment of fees.

• Failure to deliver services within the agreed time frame, as specified in the Service Agreement.
• Cancellation of services within the applicable refund period as defined in your Service Agreement.

Reimbursement Request

To request a refund, follow these steps:

• Contact our Customer Service team by email.
• Provide your full name, contact information and specific details of the refund request.
• Attach any supporting documentation, such as proof of overpayment, if applicable.

Reimbursement Process

Upon receipt of your refund request, we will carry out the following steps:

• We will verify your identity and the details of your application.
• We will review the terms and conditions of your Service Agreement to determine eligibility for reimbursement.
• We will notify you of the status of your refund request.

Payback Time

Refunds, if approved, will be processed within 3 business days from the date of approval. The timing of the refund may vary depending on the payment method and financial institution used for the original transaction.

Method of Reimbursement

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed between the customer and Multi Logistics.

Contact us

If you have any questions or concerns about our Cancellation or Refund Policy, please contact us at: support@multilogisticsonline.com